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Conflict Resolution
Conflict resolution is the process of resolving a dispute or a conflict, by providing each side's needs, and adequately addressing their interests so that they are satisfied with the outcome. Conflict resolution aims to end conflicts before they start or lead to physical fighting. This one day workshop enables the students to develop an understanding that the solution to their problem normally lies within themselves.
In this programme, we focus the effort on changing their reaction and what they do when faced with potential conflict, what they say and how they say it, has a profound effect and creates changes in the person which they may be in conflict with. The programme can be tailor made specifically for the group that we are working with if you would like a tailor made programme please contact us.
The general course day plan can be seen below:
| The Safety Box 1 day – ‘Conflict Resolution and Safety Workshop’ |
| Time |
Module |
09:30 |
Welcome and ‘Ice breaker’ who’s who! |
10:00 |
What is Conflict? Definition. (Interactive session) Group Exercise |
10:15 |
Break |
| 10:45 |
What is Conflict Resolution? |
| 11:00 |
Establishing the different types of conflict. |
| 12:00 |
Personality Types, Values, Beliefs and Perceptions
Group Exercise (Dealing with strong feelings) |
| 12:30 |
Traits and States |
| 12:50 |
Defining a difficult person |
| 13:00 |
LUNCH |
| 14:00 |
Sharing Experiences (Group Exercise) |
| 14:30 |
The Communication Channels – Verbal Diffusion |
| 14:40 |
Resolving Disputes how to end the conflict. |
| 15:10 |
What causes fear? (Fight or Flight Response) and Warning and Danger Signs |
| 15:20 |
Reaction = Reaction (Controlling yourself) |
| 15:30 |
Vocal becomes Physical (How to resolve violent conflict) |
| 15:40 |
Your Safety First |
| 15:50 |
Avoidance, Prevention the Law and the Last resort |
| 16:00 |
How to Handle Aggressive People and Posture in Attack Prevention |
| 16:10 |
Defence Tactics (Break Away) |
| 16:20 |
Defence Tactics (Strangle Holds, Wrist Escapes, Knife Attack Defence) |
| 16:50 |
Summary and Support |
| 17:00 |
Feedback - Close workshop |
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Aggression Management
The aggression management workshop is designed for young people that have a tendency to react in a aggressive manner.
| The Safety Box - 1 hour Aggression management workshop |
• Conflict Resolution part 1
• Anger Management
• Verbal Diffusion (Team Role Plays)
• Reaction = Reaction
• Mental Awareness
• ‘Keeping your cool’
• Conflict Resolution part 2
• Body language and Posture
• The Dangers of reacting
• Planning and spotting danger
• Summary
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